We can be reached via e-mail at Studio [ @ ] KalonStudios.de. You can also live chat with us during customer service hours by clicking the black ‘Chat with us!’ tab at the bottom right of your screen.
Customer Service hours are from Monday through Friday (excluding holidays), 9am to 5pm PST.
Part of the beauty of working with natural materials is the expected variation in grains and hues. Such differences within our products are not indicative of a defect. With products made with green wood, splitting and irregularities are to be expected as the product ages and dries. This is an intended part of the design and not a defect.
Kalon Studios cannot match or guarantee specific wood grains or hues nor will accept any return or refusal of goods based upon variation in grains and hues.
Lead time is generally 6-8 weeks from placement of order. Please email us at studio [@] kalonstudios.de with any questions.
Payment is accepted in euros within 10 days of order placement by electronic fund transfer or by ordering online with Giropay, Visa, or Mastercard.
If you purchased your items from one of our retailers, please contact the retailer directly for their shipping, sales, and returns policy. At this time, Kalon Studios cannot accept inquiries about, or returns or claims for, orders purchased from a retailer other than KalonStudios.de.
We reserve the right to alter minor details of our products and in other informational materials we provide in the interest of maintaining product quality and design integrity. Accordingly, products shipped may differ slightly from those depicted on our website or in product information materials. Colors and hues of products as likewise depicted may differ slightly from the real life product.
Please keep in mind, part of the beauty of working with natural materials is the expected variation in grains and hues. Such differences within our products is not indicative of a defect, rather we believe it is what gives each individual piece a unique quality.
We accept returns of items purchased through kalonstudios.de within 14 days of delivery date. Please email us at studio [@] kalonstudios.de to arrange return of the products. The customer is responsible for repackaging the item for safe transit, so we recommend that you retain all original packaging until you are sure that you will keep it. Unfortunately we cannot accept returns on any custom pieces.
If you purchased your order from one of our retailers, please contact the retailer directly for their return policy. At this time, we cannot accept returns for items purchased from a retailer other than KalonStudios.de.
All items ship from Germany to addresses within Europe. Any orders over 500 euros include free shipping within Germany. Shipping and handling charges outside of Germany are quoted in euros and include full insurance. Quotes are excluding import duties and taxes. All orders are F.O.B. origin unless otherwise specified. Orders may arrive in separate deliveries.
For shipments outside of Europe, please inquire at studio [@] kalonstudios.de.
Our shipping charges are based on delivery to the first dry threshold. Our shipping rates are subject to change without prior notice.
Furniture items will be shipped via a standard freight carrier. Most carriers schedule deliveries Monday-Friday, 9:00am-5:00pm. Customers must be onsite to receive, inspect, and sign for delivery. Unless special arrangements have been made, all shipments are curbside delivery, which means to the first dry threshold of the address.
UNPACKING YOUR ITEM
Please take care when opening the shipping carton. Do not use a sharp knife or tool to open cartons as you risk cutting into the furniture. All staples should be fully removed prior to taking the item from the carton, otherwise you run the risk of scratching the piece as you remove it from the carton.
Even though items are packaged properly, transit-related damage can occur. Kalon Studios takes great care in packaging items to ensure safe transport and all shipments are insured against loss or damage. When an order arrives, please inspect your order at the time of delivery and only accept merchandise received in good condition. It is imperative that the outer boxes be inspected carefully and that any damage to the boxes and additional packaging materials is noted on the delivery receipt. Shipping documents should not be signed without recording details of transit damage. (For example: the box is crushed on the top corner, punctured, or wet.) If you decide to accept merchandise that appears to be damaged, please indicate the condition next to your signature accepting the delivery. Please notify the shipper of any damages immediately and be certain to retain all original packaging. Claims will require digital photos.
Even though items are packaged properly, transit-related damage can occur. All shipments from Kalon Studios are insured against damage and loss. Should damage happen, you must notify the shipping company immediately and retain all packaging materials. If you wish to have our assistance in filing the claim, you must notify Kalon Studios no later than seven (7) days after delivery of the damaged merchandise to you. You are required to comply with the claims policy requirements of the shipping company used to deliver the item. Should the shipping company require it, the damaged item must be available for inspection. We will do everything we can to help with your claim.
Kalon Studios takes great care in making each piece. We inspect all pieces prior to shipment to make sure they’re perfect before shipping to our customers. If a shipment arrives with the appearance of shipping damage or a manufacturing defect, please notify us immediately at Studio [ @ ] KalonStudios.de and we will do our best to resolve the issue as quickly as possible. We will send you a claim form once we receive your email to fill out and digital photographs will be required. Without these items, no item or part will be replaced.
A couple of IMPORTANT things to note in the claims filing process:
Everything on kalonstudios.de, including but not exclusive to designs, images, drawings, sound, graphics, and text, is protected by worldwide copyright as well as other proprietary laws and treaty provisions.
Kalonstudios.de grants you a limited license to access and personally use this site, but you may not download, except where invited, reproduce, modify, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written authorization from kalonstudios.com. You agree not to access this site by means other than that provided by kalonstudios.com.